Frequently Asked Questions

CodeMetrics is a full-service software development company that specializes in building custom web applications, mobile apps, cloud solutions, and enterprise software. We partner with startups and established businesses alike to turn ideas into reliable, scalable digital products.

Our headquarters are located at OC 702-704, 7th Floor, Gaur City Center, Greater Noida West, Uttar Pradesh 201309, India. We serve clients globally and are available for remote collaboration across all time zones.

We work across a wide range of industries including healthcare, fintech, e-commerce, education, logistics, real estate, and SaaS. Our team adapts quickly to domain-specific requirements and compliance standards, ensuring solutions that fit your business context.

You can reach us by visiting our Contact page and filling out the inquiry form, emailing us at info@codemetrics.in, or calling +91 70639 78055. Our team typically responds within one business day.

We offer a comprehensive suite of software development services including custom web development, mobile app development (iOS and Android), e-commerce solutions, cloud migration and infrastructure, DevOps and CI/CD pipeline setup, UI/UX design, API development, legacy system modernization, and IT consulting.

Yes. We develop native apps for iOS and Android as well as cross-platform applications using React Native and Flutter. We help you choose the right approach based on your budget, timeline, and feature requirements.

Absolutely. We have deep experience migrating legacy monoliths to modern architectures including microservices, cloud-native platforms, and serverless setups. We follow a phased migration strategy to minimize downtime and business disruption.

Yes. Our design team creates user-centered interfaces using tools like Figma. We handle everything from user research and wireframing to high-fidelity prototypes and design system creation, ensuring a polished and intuitive experience for your end users.

Our process follows four key phases: Discovery, where we understand your goals and requirements; Planning, where we define the architecture, tech stack, and roadmap; Development, where we build in iterative sprints with regular demos; and Delivery, where we handle testing, deployment, and handoff. You have full visibility at every stage.

Timelines vary based on scope and complexity. A simple marketing website or MVP can be delivered in 4 to 6 weeks, while a full-featured enterprise application may take 3 to 6 months. During the Discovery phase we provide a detailed timeline estimate tailored to your project.

We primarily follow Agile and Scrum methodologies with two-week sprints, daily standups, and regular sprint reviews. For smaller or fixed-scope projects we may use a Kanban approach. We use tools like Jira, Linear, or Trello to keep everything transparent and on track.

Yes. Every project is assigned a dedicated project manager who serves as your single point of contact. They coordinate between your team and our developers, provide regular status updates, and ensure milestones are met on time.

Costs depend on the scope, complexity, and technology requirements of the project. A basic web application may start around $5,000, while larger enterprise solutions can range from $25,000 to $100,000 or more. We provide a detailed, transparent estimate after the initial discovery consultation.

Yes. We offer both fixed-price and time-and-materials engagement models. Fixed-price works best when the scope is well-defined upfront, while time-and-materials is ideal for projects that may evolve. We help you choose the model that best fits your needs.

For fixed-price projects we typically structure payments into milestones: an initial deposit to begin work, progress payments at key deliverables, and a final payment upon project completion. For time-and-materials engagements we invoice on a bi-weekly or monthly basis.

Yes. We offer a complimentary initial consultation where we discuss your project requirements, suggest a technology approach, and provide a rough cost and timeline estimate. There is no obligation, and it helps both sides determine if the partnership is a good fit.

Yes. We offer flexible support and maintenance plans that include bug fixes, security patches, performance monitoring, feature enhancements, and server management. Plans can be tailored to your needs on a monthly or annual basis.

Our standard SLA guarantees an initial response within 4 business hours for critical issues and within 1 business day for non-critical requests. We also offer premium SLA tiers with faster response and resolution times for clients who need round-the-clock coverage.

You can report bugs or request features through our dedicated support portal, by emailing info@codemetrics.in, or by contacting your assigned project manager directly. Each report is triaged, prioritized, and tracked until resolution, with full visibility into status updates.